Terms and Conditions

Powered By “Kalixaa”

These Terms and Conditions govern your use of “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, which is a matrimonial platform and its services. You agree to comply with these terms and conditions by accessing or using the website.

1. Payment and Refund Policy

1.1. Payment Methods

Our website accepts all payment methods specified to the user during the checkout process. Any applicable fees associated with a transaction will be communicated to the user at the time of purchase.

1.2. Payment Processing

Payments will be processed immediately upon completion of the checkout process. Once payment is completed, the services will be activated promptly without delay.

1.3. Refund Policy

We do not offer a refund for any unused services after the purchase package. However, “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, will process the refund based on the terms and conditions outlined here.

In case of a UPI (Unified Payments Interface) payment failure, the bank will deposit the amount within 24 hours after the payment. Despite that, if not credited by the bank in the customer's account within the time outlined by the bank, the customer can approach the firm after 24 hours. So, after the timeline period is over, the subscriber must email the necessary evidence (such as a bank statement or confirmation from the bank, transaction details) to “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, support email within 24 hours. After verification, the firm will refund the amount to the original payment account without any interest within seven days of receipt of the mail.

1.4. Withholding Refunds

We reserve the right to withhold refunds if we suspect fraudulent activity related to the payment. This safeguards the platform from potential fraudulent transactions.

1.5. Failure to Provide Services

If “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, is unable to provide the services as promised, a full refund will be issued to the user for the services not delivered.

1.6. Cancellation Policy

Once the payment has been made to the firm, users cannot cancel the services being provided. However, users may cancel their request for services before payment to the firm. Cancellation requests after payment will not be refunded under any circumstances.

1.7. Disputed Charges

If a user disputes a charge, the platform will investigate the matter and respond within 7 (seven) days. If the dispute remains unresolved within this time, the firm will inform the user about the delay or the procedure being followed for resolution.

1.8. Chargebacks

If a user initiates a chargeback, “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, will dispute the chargeback and provide evidence to support its claim. The firm reserves the right to take legal action if necessary.

1.9. Account Suspension

Failure to pay for services may result in the suspension of your account until the payment is received. If payments are delayed, your access to certain features may be restricted.

1.10. Billing Disputes

If a user has any billing disputes, they should contact “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, the support team, and immediately go through the provided support channels for resolution.

1.11. Currency Conversion Charges

If the user is paying in a currency other than their local currency, the exchange rate will be determined by the payment processor. Users will be liable for any conversion charges or additional fees imposed by the payment processor.

1.12. Taxes

If “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, is responsible for collecting local taxes, it will impose local taxes on purchases made to utilize the service provided by “Kalixaa”, a proprietary firm that governs the “maitrishaadi.com” platform. Users are responsible for paying local taxes.

Taxes applicable will be calculated based on the user's location during checkout and may differ due to local tax regulations.

2. Registration and Account Creation

2.1. Eligibility

To register and use the services of “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, you must be at least 18 years old and capable of forming legally binding contracts. You represent and warrant that the information you provide during registration is accurate, complete, and truthful.

2.2. Account Security

You are responsible for maintaining the confidentiality of your account and login credentials. Notify “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, immediately if you suspect any unauthorized access to your account.

2.3. User Information

You agree to provide accurate, current, and complete information during registration and to update your account as necessary.

3. Use of the Platform

3.1. Prohibited Activities

You agree not to:

Post fraudulent, offensive, or discriminatory content.
Engage in harassment or inappropriate communication.
Use the platform to promote commercial services without permission.
Upload harmful malware or viruses.

3.2. Content Ownership

You retain ownership of the content you upload, but by doing so, you grant “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, a non-exclusive, royalty-free license to use, display, and distribute such content as necessary for platform operation.

4. Privacy and Data Protection

4.1. Personal Information

“Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, is committed to protecting your privacy. Please review our Privacy Policy for more details on how we collect, store, and use your data.

4.2. User Consent

By using “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, service, you consent to the collection and use of your data as described in the Privacy Policy.

5. Profile Verification

5.1. Accuracy of Information

You are responsible for the accuracy and completeness of your profile information. “Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, may verify profiles but does not guarantee their accuracy.

5.2. Verification Services

“Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, offers profile verification services, including phone number and photo verification, to help confirm the authenticity of profiles. However, verification does not guarantee match compatibility.

6. Limitation of Liability

6.1. No Warranty

“Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, provides the platform "as is" and does not guarantee error-free services or uninterrupted access. We disclaim any warranties, whether express or implied.

6.2. Limitation of Liability

“Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, has liability limited to the amount you have paid for services rendered. We are not liable for indirect, incidental, or consequential damages arising from the use of the platform.

7. Termination of Services

7.1. Account Suspension or Termination

“Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, reserves the right to suspend or terminate your account if you violate these Terms and Conditions. Termination will result in the loss of access to the platform and services.

7.2. User Termination

You may terminate your account by contacting customer support. After termination, you may lose access to your data and services on the platform.

8. Changes to the Terms and Conditions

“Kalixaa”, a proprietary firm that governs “maitrishaadi.com”, reserves the right to update or modify these Terms and Conditions at any time. You will be notified of changes, and continued use of the platform signifies acceptance of the updated terms.

9. Governing Law and Dispute Resolution

9.1. Governing Law

These Terms and Conditions are governed by the laws of Gujarat, India.

9.2. Arbitration

Any disputes will be resolved through binding arbitration under the Indian Arbitration and Conciliation Act of 1996. The arbitration will take place in Gujarat, and the language of the arbitration will be English.

10. Matrimonial Website Rules and Regulations (E-Agreement)

Matrimony is under the legal laws and terms. These are framed and governed only to protect your privacy. It’s again mentioned that the site and its service only apply within the GUJARAT court of the province.

In which any man or woman who wants to put his/her Bio-data on the website for getting married, that man or woman creates a registration, i.e., profile on the website to put their Bio-data for himself/herself or his/her relative or father or mother, sister, or brother.

Acceptance of Terms of Use Agreement

To use the Service, you must register as a member on the Website/community sites/mobile applications and website. Matrimonial Website is an intermediary defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.

This electronic contract establishes the legally binding terms you must accept to use the Site and become a "Member." For purposes of this Agreement, the term "Member" means a person who voluntarily submits information to the Site, whether such person uses the Service as a free member or a paid member, and User shall mean a person who actively uses the Site to promote his/her profile for matchmaking purposes.

By using the Site, you agree to be bound by these Terms of Use ("Agreement"). If you wish to become a member and promote/advertise your profile to other Members and make use of the Matrimonial Website service ("Service"), read these Terms of Use and follow the instructions in the registration process.

By using the Service, you consent to submit your personally identifiable information, including sensitive personal data such as your financial data if opted for our paid membership, Identity proofs if submitted, etc. to collect, process, display, and use the said information to provide the Service and to contact you by other Members.

If you have any objection to collecting/processing your data, we advise you not to register with our Site.

If you want to withdraw this consent or if you have any objection to the continuous collection or storage of your details, you must discontinue using our Service and delete your account by sending an email from your registered email ID to support@maitrishaadi.com, as we shall not be able to provide you any Service without having your personally identifiable information.

Eligibility

To register as a Member of Matrimonial Website.com or use this Site, you must be legally competent and of legal marriageable age as per the laws of India (currently, 18 years or over for females and 21 years or over for males).
By using this Site, you represent and warrant that you have the right, consent, authority, and legal capacity to enter into this Agreement; submit relevant information to us; and that you are not prohibited or prevented by any applicable law from entering into matrimony.
You further confirm that you intend to seek a life partner and that you shall not use this site for casual dating or any commercial use.
By using this Site, you acknowledge that the match mails or the match search results shown to you by the system are based on the partner preference details submitted by you in your profile.
Matrimonial Website.com reserves the right to share information with third parties about any promotions or offers exclusive to our members. Prior consent will be obtained.
This Agreement is an electronic document under the Information Technology Act, 2000. This electronic record does not require any physical or digital signatures.

Additional Terms and Conditions

You have registered a profile for yourself or your family member, and all the details are true and correct.
You understand that providing false information constitutes an offense.
You will not misuse information from other profiles; you accept liability if you do.
You have read and agree to the above terms.
Proprietary rights and content ownership belong to the platform. Misuse will lead to cancellation of membership without refund.
You agree to indemnify the platform against liabilities or violations.
Copyrighted content complaints must include:
- A good faith belief that content is not authorized.
- Your contact information.
- Description of the infringed work.
- Authorized signature and statement under penalty of perjury.

11. Declaration

I hereby declare that the information provided by me or on behalf of the matrimonial profile is true, accurate, and complete to the best of my knowledge and belief, and nothing has been concealed.
I understand that if it is brought to my attention that any information has been concealed or false information has been disclosed by me, I may be punished as per Indian law, and I agree that this declaration is final and irrevocable, and is not subject to cancellation or amendment.

Place: Vadodara-391410 (Gujarat), India
Date: 05/05/2025

Terms & Conditions