Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Who can create a profile on the website?

As per our terms and conditions, the following individuals are allowed to create a profile:

a) The Bride or Groom (Self)

b) Father

c) Mother

d) Sibling

e) Others (e.g., HUF - Hindu Undivided Family)

Note: The person creating the profile must accept the website's terms and conditions.

2. Can I update the address in my profile?

Yes, you can easily update your address. Log in to your account, go to 'Manage Profile', find the address section, and make the necessary changes.

3. How can I add or change an alternate mobile number or email address?

When it comes to your contact information, your privacy and security are our top priority. To update or add an alternate contact number or email, log in using your registered email. Then, go to 'Manage Profile' and make the changes under contact details.

4. Where can I report a fake profile?

If you come across a fake profile, we encourage you to report it immediately. Log in to your account and go to the 'Support' section. There, you will find the contact details of our Grievance Redressal Officer. You can report the issue via your registered email address.

5. What payment methods are accepted?

You can make payments using the following options:

1. UPI

2. Credit Card

3. Debit Card

Net Banking: These options are available when purchasing any package.

6. Can I create two profile accounts?

You cannot create two profiles using the same email address. However, you can create two separate profiles using two different email addresses.

7. Can I delete my profile account?

Yes, you can delete your profile by logging in and selecting 'Delete My Profile'.

Note: Once deleted, your profile cannot be recovered.

8. How do I create a profile account?

To create your profile:

1. Visit www.maitrishaadi.com

2. Click on 'Registration' (top right corner).

3. Fill in the required details: 

   1. Created By: Select from the list and provide necessary details.

   2. Candidate Profile: Choose one option.

   3. Document Verification: Select the verification method (Passport/Driving License/Aadhar card/PAN Card), enter details, and click 'Verify'.

4. Enter your email, mobile number, and an alternate number (if you prefer not to share your main number publicly).

5. Please set your password and remember it.

6. Read and accept the terms and conditions.

7. Click 'Create Account'.

8. Check your email for a verification link, click it, and log in again.

After Email Verification:

1. Log in using your email and password.

2. On the homepage, click 'Manage Profile'.

3. Enter the following required details: 

   1. Education Details

   2. Partner Expectations

   3. Family Details

   4. Residential Information

4. Click the 'Public' button to make your profile visible on the website.

Tip: Complete all fields to improve your chances of receiving genuine inquiries.

9. Can I get a refund after purchasing a package?

a. No, refunds are generally not allowed after a package is purchased.

b. A refund is only possible in the following situation:

1. If the payment amount was deducted from your bank account but not credited to Kalixaa's business account.

2. In this case, email our support team with payment details and your bank statement.

3. After verifying the issue, we will refund the amount (without interest) to your bank within seven working days of receiving the email.

Note: Refunds are not given if the purchased package is not used within the validity period.

10. Can I get a refund for an unused package?

       If you do not use the package within its valid period, it will expire and cannot be refunded or    

       extended.